FAQ
Frequently Asked Questions
Quick answers to the questions parents ask us most.
Choosing our practice
Where is Jackson Heights Pediatrics?
37-03 92nd Street, Floor 1, Jackson Heights, NY 11372. See location and directions.
Who is the pediatrician?
Are you accepting new patients?
Yes, new patients are welcome. See new patients.
Do you see newborns?
Yes, in the office. Dr. Ilyayeva does not visit babies in the hospital. See newborn care.
Can we meet the doctor before the baby is born?
Yes. We offer prenatal (meet-the-doctor) visits, so expecting parents can meet Dr. Ilyayeva before the baby is born. Call us to book one.
Can siblings be seen at the same time?
Brothers and sisters can be seen in the same appointment time. Let us know when you book.
What languages do you speak?
We speak English, Spanish and Russian.
Is there parking?
The office doesn't have its own parking. The 7 train and local buses are the easiest way to get here. See getting here.
What ages do you see?
Patients from birth to age 26. Immigration medical exams are for any age.
Is the office wheelchair accessible?
Yes. The office has a step-free entrance with no stairs, a wheelchair-accessible exam room and a wheelchair-accessible restroom. There is room inside for strollers and wheelchairs. See physical access at our office.
Appointments and hours
What are your office hours?
Monday, Wednesday and Thursday 10:00 AM–6:00 PM; Tuesday 9:00 AM–1:00 PM; Saturday 10:00 AM–3:30 PM. Closed Friday and Sunday.
How do I book?
Call (917) 832-6562. See appointments.
Can my child be seen today if they're sick?
We'll tell you if there's an opening today. Same-day visits aren't guaranteed, so please call before you come in. Call early in the day.
What if my child is sick after hours?
Call (917) 832-6562. Our automated phone assistant answers every call, day and night, in English or Spanish. It can book, check, change or cancel an appointment and give our hours and address. It can also take a message, which goes to the office staff; messages left after hours are handled when the office opens. The assistant can't give medical advice. For emergencies, call 911. See after-hours care.
What if we're late or can't come?
Please arrive on time for your appointment. If you can't make it, please call us as early as you can so we can give the time to another family.
Do you have a patient portal?
Yes, for existing patients. See contact for details.
Insurance
What insurance do you accept?
We accept insurance from 17 companies and programs, including MetroPlus Health, Healthfirst, Fidelis Care, Empire BlueCross BlueShield, EmblemHealth, NY Medicaid, UnitedHealthcare, Aetna and Cigna. Self-pay is also available. Plans change, so please call (917) 832-6562 to confirm your child's plan before the visit. See the full list on our insurance page.
Do you accept Medicaid and Medicaid managed care?
Yes, we accept NY Medicaid. Many families get Medicaid through a health plan. Several of those companies are on our list, including MetroPlus Health, Healthfirst, Fidelis Care, Empire BlueCross BlueShield (including HealthPlus), EmblemHealth, Affinity Health Plan (now Molina Healthcare) and Amida Care. See the full list on our insurance page. Plans change, so please call (917) 832-6562 to confirm your child's plan before the visit.
How do I verify my plan is in network?
Call the number on the back of your insurance card and ask whether Dr. Irina Ilyayeva at Jackson Heights Pediatrics is in network for your plan.
What if my child has no insurance?
Self-pay is available for families without insurance. Call us at (917) 832-6562 to ask about self-pay rates. You can also apply for Child Health Plus or Medicaid through NY State of Health.
Records and forms
Do you take part in the Vaccines for Children (VFC) program?
Yes. We take part in the Vaccines for Children (VFC) program, which provides vaccines at no cost for eligible children 18 and younger, such as children who have or qualify for Medicaid, have no health insurance, or are American Indian or Alaska Native. You don't need to bring proof; we'll ask a few questions at the visit.
How do I get my child's vaccine record?
Call the office and we'll help. You may also be able to see it online through NYC's My Vaccine Record; see our vaccinations page.
Can you fill out school and camp forms?
Yes. See school and sports physicals. The fee for completing a school, camp or sports form is $25. Call ahead with the type of form and your deadline so we can tell you when it will be ready.
How do I transfer records from another doctor?
Medical records are released in accordance with the law. Under HIPAA and New York law, we need a signed authorization from the parent or guardian, or from the patient if they are an adult. Call (917) 832-6562 to request records or to have records sent to us from another doctor.
Do you do immigration medical exams?
Yes. Dr. Ilyayeva is a USCIS-designated civil surgeon and does the Form I-693 immigration medical exam for green card applications, for children and adults of any age. Call (917) 832-6562 to book and to ask about the fee. See immigration medical exams.
Still have a question? Call (917) 832-6562 or see contact.
Ready to schedule a visit?
Call the office to book.